I sent it back using the packaging sent to me and using collect plus. Virgin Media Jun 2015 - Apr 2018 2 years 11 months. not to me. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Called Virgin support at 5pm who confirmed a 7pm - 9pm Yodel slot. We would like to show you a description here but the site won’t allow us. When your order has been dispatched, you'll receive an email from Yodel with a unique code to track the delivery. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. I was told that both orders have been cancelled and that my mothers account was flagged. I’m staggered that CRC have started using them. Receive a two-hour delivery window for every parcel delivered to a door. Do you agree with Yodel's 4-star rating? Check out what 948,451 people have written so far, and share your own experience. If you provide a safe place suggestion, it will need to comply with our safe place guidelines of the locations being out. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. I booked this. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Hello. We would like to show you a description here but the site won’t allow us. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary About Yodel tracking Download the Yodel Parcel Tracker app Receive push notifications at every step of your parcel's journey plus see a two hour delivery window for every parcel delivered to a door Download now What does my tracking mean? Understand what your parcel tracking is telling you Find out Collect your parcel Prefer to collect your parcel? Rob Beck ordered a new router from Virgin Media in March. I haven’t ordered a phone and have never had a contract with Virgin. Yodel say I have to speak to Virgin to get the package re sent. Virgin Mobile. Why Virgin Media still use Yodel as a delivery partner I don't know. With parcel deliveries starting from just £2. We can certainly check this out for you but in order to do that I will need to confirm some information with you. Unfortunately we don't use the Openreach master sockets as they are BT only. . Yodel strikes again. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHi Matthew, Yes I spoke to the team and they told me it was cancelled because of “security checks”. All looked ok. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and. I've called the sales team and I think they're going to try to have it resolved today. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Virgin Media is part of the Liberty Global organisation, which also includes other media and. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. backtothefuture. We would like to show you a description here but the site won’t allow us. Options. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. If your returns label just shows the Collect+ logo, please select Yodel. Yep they’re useless. So I changed my delivery address to where I work but they couldn't find it yesterday despite no courier or uber eats driver ever having a problem. wonkydragon. If Virgin Media services haven’t been installed in the property before, we may have to do small amounts of drilling in order to feed our cable into the building. 20 You can use your Virgin TV box remote to control the volume function and turn your TV on and off. We would like to show you a description here but the site won’t allow us. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. With thousands of stores across the UK open early until late, 7 days a week Yodel is your perfect online shopping partner. | Read 366,261-366,280 Reviews out of 451,5441 ACCEPTED SOLUTION. . Forum Team. Arrange a return to one of 300 retailers through a Yodel Store. What have Yodel advised in regards to the delivery? Have they raised an investigation? RPYodel Lornetwining66 Joining in Options on 27-03-2023 21:51 Can someone tell me I've had a TV box ordered from 25th but not arrived on Yodel app it's saying it's. Chris_W1. Have you received this since your post?Hello, My QuickStart box is supposed to arrive tomorrow (5th September) and so far I have not received sms or email from Yodel regarding the delivery window. We would like to show you a description here but the site won’t allow us. Thanks for your post and questions around 21CV. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. 09/11/23 11:22. Can I get a replacement sent out. Amazon. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Download it for your iPhone. on 04-12-2022 20:11. They never came. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. When your parcel is marked as "Delivered" by Yodel, your service will be automatically activated, which will generate and activate your billing cycle. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. The virgin homepage says between 8am and 6pm it will be with us today (20/08) and it’s now almost 6pm. In fact, I should receive my equipment last Friday, while it was disappeared and none any useful information could be obtained from either Yodel's website or their customer services' call. Yodel works with many retailers to offer Return to Yodel Store services. Thanks. The gormless woman at Argos said "perhaps its stuck. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Any help? - 5120948If your parcel requires proof of delivery the driver will try to deliver to a neighbour and will need to take a photo. We would like to show you a description here but the site won’t allow us. 21/11/13 - 09:26 #1. Do you agree with Yodel's 4-star rating? Check out what 952,380 people have written so far, and share your own experience. We could not find the parcel anywhere near the house at all. Thank you for the update, please let us know how things go. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Yodel are totally useless. So I opted for 4h Jan with Yodel instead. Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. Virgin Phone Switchover. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. Click on the brands below or scroll down to the handy brand finder. Have checked junk/spam folder as well but nothing. Flag for a moderator. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. We would like to show you a description here but the site won’t allow us. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. Simply select the track your parcel link in the email and enter the code to get the latest update. Virgin Media. Quote & Book. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. . Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. true. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Delivery service company Yodel has been hit by a suspected ransomware attack, leading to delays in parcel distribution and customers losing the ability to track. Re: Yodel (oh god, no) email when. God help anyone waiting for a delivery from yodel. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. I’ve been charged to replace kit but have sent back via Yodel, what can I do? Call up and tell us the tracking number on your Yodel receipt, so your return can be confirmed and the charge, cancelled. I have looked everywhere. 07-06-2021 13:00. Learn more Have I helped? Click Mark as Helpful Answer and solved, or. 35 votes, 12 comments. on 02-12-2021 17:04. 13-01-2023 14:29 - edited 13-01-2023 14:30. We would like to show you a description here but the site won’t allow us. Wasted a day waiting for Yodel to deliver my quick start kit, no tracking number, no text message to give a 2 hr window. Hermes and Yodel scored 1. But then not delivered. Thanks. 2) If Yodel hasn't left you a note, it's worth knocking on your neighbours doors to see if they have the router. Keep a good record of the tracking number, the delivery log and the Yodel chat log saying they have lost it. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Please choose the Yodel Store of your choice and let us do the rest. “@virginmedia Yes. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Yodel is just the latest victim of a cyber "incident" and undoubtedly will not be the last. Stream box and remote remain property of Virgin Media. please can you check when I can receive my box? I’m regularly working from home and really. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Openreach has just launched a revised. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been returned to sender. Hi , I am very sorry about this. Forum Member. Verified account Protected Tweets @; Suggested usersRob Beck ordered a new router from Virgin Media in March. Please have your parcel tracking ID ready. 📦 🚚 💥 Very happy to be able to announce Yodel (Yodel Delivery Network Ltd) has integrated what3words into their app so that customers can share…Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. It is not on any of the emails or texts sent to. Yodel’s Customer Service number is 0344 755 0117. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. - Virgin Media. Options. stole my parcel. When he arrived home one day he noticed a note in the letterbox from Yodel. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. I contacted Virgin Team who said it could take 3-5 days - still nothing. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. We wouldn't be able to advise directly on the information provided by. Browse Virgin Media Virgin Media Community. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. I ordered a student broadband package from Virgin on the 1st of September. We would like to show you a description here but the site won’t allow us. 5 million in 2020. To whom is May concern. or Virgin TV box – in the sep˜r˜te p˜per b˜gs provided, ˜nd fold the top of the b˜gs over 1 2 Put the b˜gs into the box. GXO has collaborated with Virgin Media since 1999. Most QuickStart. With the issues regarding your online account, that is part of an ongoing outage at this precise moment. . We would like to show you a description here but the site won’t allow us. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. I checked the delivery tracking and it notified me that the parcel has been returned to sender. Free Member. Don't cancel any existing broadband until VM is connected and working properly. Where is your parcel coming from: Where is your parcel going to: Weight. Horrific service from Virgin Media !!! on 21-09-2022 16:05. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. KLM – Live Hologram Bar. Compare TV, broadband and phone; Oomph bundles Virgin Media’s producer registration numbers under the WEEE Regulations 2013 are: Virgin Media ltd WEE/KA0136ZT / Virgin Mobile Telecom ltd WEE/JJ0135ZT Packaging In recent years we’ve increased the volume of packaging returned through our supply chain infrastructure. Options. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. Hi Zach, they advised that I contact virgin to see why they requested it to be returned. Paul. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Yodel is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Re: Virgin parcel scam. A quick phone call to the Banks Fraud line and reported what had happened any future transactions from Virgin will be Blocked. Hello. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. . Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. But then the envelope arrived to return it and I used this instead. ) Need help? Visit head to our tracking page and check the date your parcel is due to be delivered. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I tried to contact Yodel customer service. Browse Virgin Media Virgin Media Community. Watch 16-year-old yodeler join Reba McEntire's team after impressive 4-chair turn audition on. They'll then give you a receipt that allows you to track your package, so you know when we've got it back. You would understand my shock however when I received an email however to say that my package had been delivered at 8:12pm. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. We would like to show you a description here but the site won’t allow us. 10/11/23 15:13. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Received my new - 5055353Re: Yodel. Four in 10 (41%) of DPD customers polled by Citizens Advice reported a problem with their last delivery, whereas at the top end a third (32%) of. Published: 22 Jun 2022 16:15. Do you agree with Yodel's 4-star rating? Check out what 477,160 people have written so far, and share your own experience. Hi VM, I placed an upgrade order last week and was told my new modem would be delivered on 25/11 by Yodel. As you can see from the above, they don’t have any record of any parcels due for my address. I'm moving to a new house where the old owners had VM. I'm sorry to hear you haven't received a confirmation text for your timeslot. Hi there i signed up to virgin bb and tv box over a week ago. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. The kit was due to be delivered on the 3rd. Hub 3 stuck at Yodel. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. The new and improved Yodel Parcel Tracker app now includes more features including Returns and Click & Collect services. They never were. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. Hubbox. Paul. Received into UNKNOWN DEPOT. 08/11/23 21:45. Stream from Virgin Media. 30am yesterday. I was never contacted. These holograms are placed in the airports of Amsterdam, Oslo and Rio de Janeiro. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Complain case #030322910. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. Yodel stole my parcel. They offered to send a new phone and sim but I said I don’t want to as. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Sign in . Good evening everyone, I was wondering if there are any Virgin Media Staff on here that could help me out please? A HUB 4 is supposed to be delivered today (although I can’t wait for the hub 5 to be Honest, so I can use the full speed of the connection on my own Router). consumer polling and social media complaints. On the morning your QuickStart pack is due to be delivered, your Yodel courier will give you an estimated 2-hour delivery slot via email and/or SMS message. Received into MITCHAM DEPOT. There are two ways to return a parcel through Yodel. Just another question. Webchat – You can chat freely with the customer service on the web chat and. We would like to show you a description here but the site won’t allow us. Options. on 30-05-2023 13:29. Yodel didnt deliever my quick installation kit and i do not have a tracking number to track where my broadband kit is. I'm a Very Insightful Person, I'm here to share knowledge. Hi, I'm currently at the mercy of Yodel. Options. We would like to show you a description here but the site won’t allow us. Minimum 800Kbps recommended per device accessing the. - Find your nearest Collect+ store. We would like to show you a description here but the site won’t allow us. Mobile Your Account. We would like to show you a description here but the site won’t allow us. So I was supposed to received a router and self install on the 26th. We would like to show you a description here but the site won’t allow us. Can I ask on this topic, was the handset sent for delivery at any - 5160409You presumably have the tracking info so there's nothing much you can do/need to do. They do have a business service with an SLA, but that of course costs more. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Yodel has apologised directly to Mr Beck and Ms. but I can't. QuickStart, set up and connections. No delivery and now no delivery date available on their site! - 5176387Poor service Yodel, no delivery. VM have rescheduled a second delivery, but tbh even the customer service. 3 weeks ago. It looks like I have received a proper contract for the broadband. Yes - of course. DHL. Courier firm, Yodel, is experiencing delivery delays following a cyber 'incident' on its network. Phone. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. I don’t have and have never had an account with virgin. The Collect+ Send service is in partnership with Parcel2Go. I haven’t ordered a phone and have never had a contract with Virgin. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. phone bundles. I don’t know what to do, each party is putting the blame on the other and I’m the paying. My parcel which was due to arrive on Friday 14th of July never arrived. Yodel told me I had placed the delivery on hold which is complete rubbish . They've fallen apart, no available tracking, no available customer service and - 5047219 - 2The Barclay family have made an offer to repay in full a £1. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. 09/11/23 18:12. . YODEL. Did not hear from Yodel. Broadband, TV, Phone & SIM. No still no tracking number. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Verified account Protected Tweets @; Suggested usersWe’ve all heard of phones being likened to bricks, but how about a cracked tile?That was what confronted one shopper when she opened the box for her brand new iPhone. The note stated that they had left his delivery – a. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Make sure your TV and your box are switched on. Virgin Media Quickstart set up. I have been waiting in all day for a new router to be delivered by Yodel. GXO has collaborated with Virgin Media since 1999. No hub and no tv box…. Options. My Virgin Media App. Manage your broadband, TV, home phone and mobile accounts in one place. Hi I joined as a new customer on 2nd January was told my order would be with me by the 5th now it’s saying on yodel Parcel returned to - 5221309. Anything else on the BT network you could just use. When he arrived home one day he noticed a note in the letterbox from Yodel. I contacted Yodel and they said we ju. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. My Yodel delivery of wifi box and router hasn't turned up today Mon 7th Nov - no indication of 2 hour delivery and I have no tracking number so can't contact Yodel. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Do you agree with Yodel's 4-star rating? Check out what 444,445 people have written so far, and share your own experience. I placed the order on the 24th, and then got an email on the 25th telling me that my order was on it's way. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoWe would like to show you a description here but the site won’t allow us. Hopefully they can reconnect the older hub for now. KLM Royal Dutch Airlines has built a hologram bar where people can meet to exchange local tips when they are waiting for flights. Thanks for your post and apologies to hear you're received this email. on 08-11-2022 12:42. I've taken a look at our systems and I can see that your new equipment was activated. We would like to show you a description here but the site won’t allow us. Yodel says delivered but hasn’t. PER MONTH. Virgin messaged yesterday saying I would get a 2 hour time slot, I didn’t get this. Good afternoon. I don’t have and have never had an account with virgin. She called back and left a voicemail confirming that it was booked in and would be delivered on Wednesday (tomorrow). Unfortunately we don't use the Openreach master sockets as they are BT only. 75 stars respectively. Entertain me; Broadband Deals. See Deal. - Create returns labels for 300+ retailers. I had my new gig broadband setup a couple of weeks back with a new Hub 5. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. Wish Local. Your Virgin Media return Pending. We would like to show you a description here but the site won’t allow us. Well-informed. 05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 4139037141) Look around your front door to double-check that Yodel hasn't left you a delivery note*. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Press Home and go to HelpWe would like to show you a description here but the site won’t allow us. Sign in . on 30-05-2023 13:29. Being returned to Virgin Media. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Click on the brands below or scroll down to the handy brand finder. 0 Kudos. We would like to show you a description here but the site won’t allow us. Yodel deliveries are often delayed. Sports Direct. Lee1981. We would like to show you a description here but the site won’t allow us. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Call us from a textphone on 18001 0345 454 1111. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. iPhone hack teaches you how to stop thieves turning your tracker offWe would like to show you a description here but the site won’t allow us. My Virgin Media App. By Ryan Morrison. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. With a suitable router you can automate the failover so that there is no break in. Then enter your email address, and click on email me my new label and follow the instructions. Just wondering how long it takes Yodel to deliver returned equipment to Virgin. Send a parcel with Collect+. Have your parcel delivered to one of our thousands of stores across the UK open 7 days a week. Even though I'm in a house, with a number and a postcode. Thanks for reaching out to us regarding your issue. I must admit this was after I had to considerably push for them to check further as they kept saying yodel did have the parcel. Kit we want returned. Thanks,I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. . | Read 413,941-413,960 Reviews out of 788,377 Mobile phone scam. On the phone – Call Yodel customer service at 0344 755 0117 any time on Monday to Friday between 8:00 am and 7:00 pm and on Saturday from 8:00 am to 5:00 pm. . We wouldn't be able to advise directly on the information provided by Yodel, as this would be based on their own internal investigations as to why this parcel was not. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. If you are not able to rearrange during your delivery, you will need to wait for your driver to attempt to deliver your parcel, when you will receive a calling card detailing what steps you will need to take next: If you have received an Orange. and delivery tracking information. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Have been 3 hours on chat waiting for a human to contact me, with no success. Webchat Vikram told me on - 5136430.